There's a lot of onus on the designer to carry the quality of a design job, but the client has a part to play too. Here are my top 4 tips for clients to make the best out of their project (and avoid making the designer pull their hair out!)...
1. Have your assets ready
In projects like websites, flyers and banners, I need you to provide content to be able to do your project! This means writing what you want to say on your website (at least in dot points, so we can work on them together); having photos ready to use for your flyers; and sending your logo files over to me if you’ve had them done externally. Without this content, I can’t do the job – and we could be waiting months to finish your project.
2. Respond promptly
Often I will have clients ask if they can have a job done before a certain deadline. “Yup,” I reply, “it’ll be done by that date if we’re both on top of communication.” Most of the time spent on design projects is not spent on design, but on waiting for feedback so that I can continue! If you’re able to provide same-day or next-day responses, I can continue working and get your project done in express timing. This goes for payment too – prompt payments are oh-so-appreciated (that’s my entire income!).
3. Prioritise your project
There’s nothing worse than having someone come to you for an urgent project, only for them to vanish for a couple of weeks. If you’re going to book something in, it’s really important that you prioritise it so that both of us are making the most of our time (and I’m not stuck in limbo!). Only book in when you feel you’re truly ready to commence. If you don’t feel ready, just give me a call and I can help clarify your goals and timelines – it’s what I’m here for!
4. Leave a review
This isn’t compulsory, but when a client takes the time to leave a review after I finish their project it makes me so much happier (and so much more excited to work with them again!). It’s a great way to tie off the project and also helps me to improve when I’m given constructive feedback.
Have you got any other thoughts on what makes a great client? Have you ever run into a difficult job in your own business? How did you work around it? Let me know in the comments!